Welcome to Vivah Partner. Your privacy is important to us. This Privacy Policy explains how Vivah Partner collects, uses, stores, shares, protects, and manages your personal information when you visit our website, create a matrimonial profile, use our services, contact us, or purchase any membership plan.

By using Vivah Partner, you agree to the collection and use of your information as described in this Privacy Policy. This policy is prepared keeping in mind applicable Indian privacy and information technology laws, including the Digital Personal Data Protection Act, 2023, and relevant IT rules.

1. About Vivah Partner

Vivah Partner is a matrimonial platform created to help individuals and families find suitable life partner profiles for genuine marriage-related purposes.

Our services may include profile creation, profile listing, match search, communication support, membership plans, verification support, customer assistance, and related matrimonial services.

Vivah Partner is not a dating platform. We collect and use personal information only to provide matrimonial services, improve user experience, maintain safety, and support genuine matchmaking.

2. Information We Collect

When you use Vivah Partner, we may collect different types of information from you depending on how you use our website and services.

Personal Information

We may collect information such as:

• Name
• Email address
• Phone number
• Gender
• Date of birth
• Age
• Marital status
• Location
• Address
• Education details
• Profession or occupation
• Income details, if provided
• Religion, caste, community, or mother tongue, if provided
• Family details
• Partner preferences
• Photographs
• Profile description

Any other information submitted by you while creating or updating your profile

3. Matrimonial Profile Information

Since Vivah Partner is a matrimonial website, users may provide profile-related information to help find suitable matches.

This may include:

• Personal background
• Family background
• Education and career details
• Lifestyle preferences
• Marriage preferences
• Location preferences
• Community preferences
• Photographs
• Contact preferences
• Other details related to matrimonial matchmaking

Some of this information may be visible to other users or members depending on your profile settings, membership plan, and website features.

4. Age and Eligibility Information

Vivah Partner is intended only for users who are legally eligible for marriage.

For users in India, the minimum marriageable age is 21 years for males and 18 years for females under the Prohibition of Child Marriage Act, 2006.

We may collect age, date of birth, or age proof details to confirm eligibility, prevent underage profiles, and maintain safety on our platform.

Vivah Partner does not knowingly allow matrimonial profiles for underage individuals. If we find that a profile has been created for an underage person, we may remove, suspend, or delete the profile without prior notice.

5. Identity and Verification Information

For safety, profile quality, and trust-building purposes, Vivah Partner may ask users to provide identity or verification-related information.

This may include:

• Age proof
• Identity proof
• Address proof
• Profile verification documents
• Phone number verification
• Email verification
• Other documents required for profile authenticity

Verification information is used only for safety, profile review, fraud prevention, and service-related purposes.

Submitting fake documents, edited documents, false age details, or misleading verification information is strictly prohibited.

6. Payment Information

If you purchase a paid membership plan or service from Vivah Partner, we may collect payment-related information such as:

• Name
• Phone number
• Email address
• Billing details
• Payment status
• Transaction ID
• Membership plan details
• Payment date and amount

We do not store sensitive card details such as full debit card number, credit card number, CVV, UPI PIN, net banking password, or OTP.

Payments may be processed through third-party payment gateways. Such payment service providers may collect and process your payment information according to their own privacy policies and security practices.

7. Communication Information

When you contact Vivah Partner through contact forms, email, phone, WhatsApp, support channels, or any other communication method, we may collect:

• Your name
• Email address
• Phone number
• Message details
• Support query
• Feedback
• Complaint details
• Communication history

This information is used to respond to your query, provide support, resolve issues, improve our services, and maintain records where required.

8. Automatically Collected Information

When you visit our website, some information may be collected automatically through browser, server, cookies, or analytics tools.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the website
• Referral source
• Approximate location
• Website usage behavior
• Cookies and similar tracking data

This information helps us understand website performance, improve user experience, prevent misuse, and maintain website security.

9. Cookies and Tracking Technologies

Vivah Partner may use cookies and similar technologies to improve website performance and user experience.

Cookies may help us:

• Remember user preferences
• Improve website speed
• Understand visitor behavior
• Analyze website traffic
• Maintain login sessions
• Improve security
• Show relevant content or features

You can manage or disable cookies through your browser settings. However, disabling cookies may affect some website features or functionality.

10. How We Use Your Information

Vivah Partner may use your information for the following purposes:

• To create and manage your matrimonial profile
• To display relevant profile details to suitable matches
• To help users search and connect with potential life partners
• To provide match suggestions and profile recommendations
• To verify user identity, age, and profile authenticity
• To provide customer support
• To process membership plans and payments
• To improve website performance and user experience
• To send service-related updates
• To send important account, privacy, or security notifications
• To prevent fake profiles, fraud, misuse, or illegal activity
• To protect the safety and trust of users
• To comply with legal obligations
• To resolve complaints, disputes, or technical issues

We use your information only for genuine matrimonial, operational, safety, support, and legal purposes.

11. Profile Visibility and Sharing With Other Users

As a matrimonial platform, certain profile details may be visible to other users or members of Vivah Partner.

Visible information may include:

• Name or profile name
• Age
• Gender
• Location
• Education
• Profession
• Community details
• Family details
• Partner preferences
• Photographs
• Profile description
• Other matrimonial details provided by you

Contact details such as phone number or email address may be visible or accessible only depending on the membership plan, mutual interest, website settings, or service features.

Users should carefully decide what information they share on their profile.

12. Sharing of Information With Third Parties

Vivah Partner does not sell your personal information.

However, we may share limited information with trusted third parties when required to provide our services, improve website functionality, process payments, or comply with legal obligations.

We may share information with:

• Payment gateway providers
• Website hosting providers
• Technology service providers
• Analytics service providers
• Verification service providers
• Customer support tools
• Legal or regulatory authorities, if required by law
• Professional advisors, if required for legal, accounting, or business purposes

Third-party service providers are expected to use your information only for the purpose for which it is shared.

13. Legal Disclosure

Vivah Partner may disclose user information if required:

• By law, court order, government authority, or legal process
• To prevent fraud, misuse, or illegal activity
• To protect the rights, safety, and security of Vivah Partner
• To protect the rights, safety, and security of users
• To investigate complaints, fake profiles, abuse, harassment, or suspicious activity
• To comply with applicable legal obligations

We may also disclose information if we believe such action is necessary to protect our platform, users, or the public.

14. Data Security

Vivah Partner takes reasonable security measures to protect user information from unauthorized access, misuse, loss, alteration, or disclosure.

We may use technical, administrative, and organizational measures such as:

• Secure website practices
• Limited access to personal information
• Password protection
• Data access controls
• Regular monitoring
• Security reviews
• Use of trusted service providers

However, no online platform, website, server, or internet transmission can be guaranteed to be completely secure. Users are advised to use strong passwords, avoid sharing login details, and be careful while communicating with other users.

15. User Responsibility for Privacy

Users are responsible for the information they choose to share on Vivah Partner.

You should not publicly share highly sensitive information such as:

• Bank details
• OTP
• Passwords
• Full identity document numbers
• Financial information
• Private family documents
• Highly confidential personal information

You should also be careful before sharing personal or financial details with other users outside the platform.

Vivah Partner will not be responsible for any loss, fraud, misuse, or harm caused by information voluntarily shared by users with other users or third parties.

16. Data Retention

Vivah Partner may retain your personal information for as long as required to:

• Provide matrimonial services
• Maintain your account or profile
• Process payments
• Provide customer support
• Resolve disputes
• Prevent fraud or misuse
• Comply with legal obligations
• Maintain business records
• Improve platform safety and quality

If your account is deleted, suspended, or inactive, we may still retain certain information for a reasonable period where required for legal, safety, fraud prevention, dispute resolution, or business record purposes.

17. Your Rights and Choices

Subject to applicable laws and platform policies, users may request to:

• Access their personal information
• Update or correct profile information
• Edit matrimonial profile details
• Change photographs or preferences
• Withdraw consent where applicable
• Request account deletion
• Request removal of certain information
• Raise privacy-related complaints
• Opt out of promotional communication

To make such requests, you can contact us using the details provided in this Privacy Policy.

We may verify your identity before processing privacy-related requests.

18. Updating Your Information

Users should keep their profile information accurate and updated.

If your age, marital status, contact details, location, education, profession, family details, or partner preferences change, you should update your profile accordingly.

Vivah Partner may not be responsible for issues, mismatches, disputes, or misunderstandings caused by outdated, false, incomplete, or incorrect information provided by users.

19. Account Deletion

You may request deletion or deactivation of your Vivah Partner account by contacting us.

After receiving your request, we may remove or deactivate your profile from public visibility, subject to verification and applicable requirements.

Certain information may still be retained for legal, security, payment, fraud prevention, dispute resolution, or business record purposes.

20. Marketing and Service Communication

Vivah Partner may contact you through phone, email, SMS, WhatsApp, or other communication channels for:

• Account updates
• Profile updates
• Membership plan information
• Match-related notifications
• Payment confirmations
• Service announcements
• Support communication
• Promotional offers
• Important policy updates

You may request to stop promotional communication by contacting us. However, we may still send important service, account, security, legal, or payment-related messages.

21. Third-Party Links

Our website may contain links to third-party websites, payment gateways, social media platforms, advertisements, or external services.

Vivah Partner is not responsible for the privacy practices, content, security, or policies of third-party websites.

Users should read the privacy policies of third-party websites before sharing any personal information with them.

22. Children’s Privacy and Underage Profiles

Vivah Partner does not provide matrimonial services for children or underage individuals.

Users must not create matrimonial profiles for individuals who are not legally eligible for marriage.

If we discover that personal information has been submitted for an underage matrimonial profile, we may delete, restrict, suspend, or remove such information and profile.

If you believe an underage profile exists on Vivah Partner, please report it to us immediately.

23. Sensitive Personal Information

Some information submitted on Vivah Partner may be personal or sensitive in nature, such as community details, family information, photographs, marital status, identity proof, or contact details.

We use such information only for matrimonial, verification, safety, support, and service-related purposes.

Users should avoid uploading or sharing unnecessary sensitive information unless it is required for genuine matrimonial purposes.

24. Data Accuracy

Vivah Partner depends on users to provide accurate and truthful information.

We do not guarantee that all information provided by users is correct, complete, verified, or updated.

Users and families should independently verify all important details before making any marriage-related decision.

This may include verification of age, identity, marital status, family background, education, profession, income, address, and other relevant details.

25. Offline Communication and Privacy

Vivah Partner may help users connect for matrimonial purposes, but any communication outside the platform is the responsibility of the users.

This includes communication through phone, WhatsApp, email, social media, personal meetings, family meetings, or offline discussions.

Users should be careful while sharing private, financial, family, or personal information outside the platform.

Vivah Partner will not be responsible for misuse of information shared directly between users outside our website or official support channels.

26. Fraud Prevention and Safety Monitoring

To maintain safety and trust, Vivah Partner may review profiles, monitor suspicious activity, investigate complaints, and take action against misuse.

We may use collected information to detect:

• Fake profiles
• Duplicate accounts
• Underage profiles
• Misleading information
• Fraud attempts
• Harassment
• Abuse
• Suspicious payments
• Unauthorized use of contact details
• Violation of our Terms & Conditions

If any user is found violating our policies, we may suspend or delete the profile and take appropriate action.

27. Transfer of Business

If Vivah Partner is involved in a merger, acquisition, partnership, restructuring, sale of business, or transfer of assets, user information may be transferred as part of that business process.

In such a case, we will take reasonable steps to ensure that your personal information continues to be handled according to this Privacy Policy or a similar privacy standard.

28. Changes to This Privacy Policy

Vivah Partner may update, modify, or revise this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

Users are encouraged to review this Privacy Policy regularly.

Continued use of Vivah Partner after changes means that you accept the updated Privacy Policy.

29. Grievance and Contact Information

If you have any questions, complaints, concerns, privacy requests, account deletion requests, or data-related queries, you can contact us at:

Vivah Partner
Phone: +91-9386412023
Email: info@vivahpartner.com
Address: Gurhatta, Paschim Darwaja, Patna, 80008

30. Privacy Commitment

At Vivah Partner, we understand that matrimonial services require trust, responsibility, and respect for personal information. We are committed to handling your information carefully and using it only for genuine matrimonial, support, safety, and service-related purposes.

Your trust matters to us, and we continuously work to provide a safer and more reliable matrimonial experience for every user.