Welcome to Vivah Partner. This Refund Policy explains the terms related to payments, cancellations, refunds, duplicate payments, failed transactions, and paid membership services offered by Vivah Partner.

By purchasing any membership plan, paid service, profile assistance, match assistance, or any other paid feature on Vivah Partner, you agree to this Refund Policy.

1. About Our Paid Services

Vivah Partner may offer free and paid matrimonial services to help users create profiles, search for suitable matches, contact members, receive match assistance, improve profile visibility, and access premium features.

Paid services may include:

• Membership plans
• Premium profile access
• Contact details access
• Profile promotion
• Match assistance
• Priority support
• Profile verification support
• Other matrimonial-related paid services

The features, duration, pricing, and benefits of each paid plan may vary and may be updated from time to time.

2. No Guarantee of Marriage or Match Success

Vivah Partner provides matrimonial services to help users connect with suitable profiles. However, purchasing a paid membership or service does not guarantee:

• Successful marriage
• Confirmed match acceptance
• Response from other users
• Compatibility between users
• Engagement or relationship outcome
• Availability of preferred matches
• Finalization of any matrimonial proposal

All decisions related to communication, meetings, engagement, and marriage are the responsibility of users and their families.

Therefore, refund requests will not be accepted only because a user did not receive expected responses, matches, proposals, or marriage results.

3. General Refund Policy

Payments made for paid membership plans or matrimonial services on Vivah Partner are generally non-refundable once the service has been activated, used, or accessed by the user.

A service may be considered activated or used if:

• The membership plan has started
• Premium features have been unlocked
• Contact details have been accessed
• Match suggestions have been shared
• Profile visibility benefits have started
• Profile assistance or support has been provided
• Any paid feature has been used by the user

Once any paid service is activated or used, Vivah Partner will not be liable to provide a refund.

4. Refund Eligibility

Refunds may be considered only in limited and genuine cases, subject to review and approval by Vivah Partner.

A refund may be considered in the following cases:

• Duplicate payment made by mistake
• Payment deducted but service not activated
• Technical error from Vivah Partner’s side
• Wrong amount charged due to system error
• Membership not activated after successful payment
• Service unavailable due to a confirmed technical issue from Vivah Partner’s side

All refund requests will be reviewed carefully. Approval or rejection of a refund request will depend on the nature of the issue and records available with Vivah Partner.

5. Non-Refundable Cases

Refunds will not be provided in the following cases:

• User changes their mind after purchase
• User no longer wants to use the service
• User purchased the wrong plan by mistake
• User did not receive expected matches
• User did not receive responses from other members
• User’s preferred match is not available
• User found a match outside Vivah Partner
• User provided incorrect profile or contact details
• User violated Vivah Partner’s Terms & Conditions
• User account was suspended due to misuse, fake information, or policy violation
• User has already accessed contact details or premium features
• User has already received profile assistance, match support, or any paid service
• User forgot to use the membership during the active period
• User expected guaranteed marriage or guaranteed response

Vivah Partner does not provide refunds for dissatisfaction caused by personal expectations, user decisions, or outcomes that are not controlled by Vivah Partner.

6. Duplicate Payment

If a user has made a duplicate payment for the same plan or service, they may contact Vivah Partner support with payment details.

After verification, if duplicate payment is confirmed, Vivah Partner may refund the extra payment or adjust the amount toward another service, depending on the user’s preference and company approval.

To report a duplicate payment, users must share:

• Full name
• Registered phone number
• Registered email address
• Payment date
• Payment amount
• Transaction ID or payment screenshot
• Membership plan or service purchased

7. Failed Transaction

In some cases, payment may be deducted from the user’s bank account, but the transaction may fail or not reflect immediately on Vivah Partner due to banking or payment gateway delays.

If payment is deducted but service is not activated, users should contact us with valid transaction details.

Vivah Partner will check the payment status with available records. If payment is received successfully, the service may be activated. If payment is not received by Vivah Partner, the amount may be reversed by the bank or payment gateway according to their own timeline.

Vivah Partner will not be responsible for delays caused by banks, UPI apps, card providers, or payment gateways.

8. Cancellation Policy

Users may stop using Vivah Partner services at any time. However, cancellation of account, profile, or membership does not automatically qualify for a refund.

Once a paid plan is activated or used, cancellation will not result in refund of the paid amount.

If a user wants to cancel an active membership or remove their profile, they can contact Vivah Partner support. The account or profile may be deactivated or removed as per platform policy, but paid membership fees will not be refunded unless the case qualifies under this Refund Policy.

9. Membership Expiry

Every paid membership plan may have a fixed validity period. Users are responsible for using the services within the membership duration.

No refund, extension, or compensation will be provided if:

• The user does not use the membership during its validity
• The membership expires
• The user forgets to contact matches
• The user does not log in during the plan period
• The user delays using paid features
• The user stops using the website voluntarily

Vivah Partner may provide an extension only in special cases at its sole discretion.

10. Service Activation

Paid services may be activated immediately or within a reasonable time after successful payment confirmation.

In some cases, activation may take additional time due to payment verification, technical processing, manual review, or profile verification.

If your service is not activated after successful payment, please contact us with your payment details.

11. Refund Request Process

To request a refund, users must contact Vivah Partner support with complete payment and account details.

Refund requests can be sent to:

Email: info@vivahpartner.com
Phone: +91-9386412023

Please include the following information:

• Full name
• Registered mobile number
• Registered email address
• Payment amount
• Payment date
• Transaction ID
• Payment screenshot, if available
• Membership plan or service purchased
• Reason for refund request

Incomplete refund requests may take longer to review or may be rejected if the necessary details are not provided.

12. Refund Review Timeline

After receiving a refund request, Vivah Partner will review the request and verify the payment details.

The review process may include checking:

• Payment status
• Service activation status
• Membership usage
• Profile activity
• Technical issue records
• Duplicate payment confirmation
• Violation of Terms & Conditions, if any

Vivah Partner will try to respond to refund requests within a reasonable time. In some cases, additional verification may be required.

13. Refund Approval

If a refund request is approved, the refund will generally be processed through the original payment method used by the user.

Refund processing time may depend on the payment gateway, bank, card provider, UPI service, or financial institution.

Vivah Partner will not be responsible for delays caused by third-party payment providers after the refund has been initiated from our side.

14. Partial Refund

In some special cases, Vivah Partner may approve a partial refund instead of a full refund.

A partial refund may be considered if:

• A portion of the service has already been used
• Some premium features have already been accessed
• Match assistance has already been provided
• Contact details have already been viewed
• Profile support has already been delivered
• Only a part of the service was affected by a technical issue

Approval of partial refund is completely at the discretion of Vivah Partner.

15. Refund Rejection

Vivah Partner reserves the right to reject refund requests if:

• The service has already been activated or used
• The refund request is not valid under this policy
• The user violated Terms & Conditions
• The user submitted false information
• The user misused the platform
• The user created a fake or misleading profile
• The user requested a refund after using the premium benefits
• The request is based only on the lack of responses, matches, or marriage outcomes

The decision of Vivah Partner regarding refund approval or rejection shall be final.

16. Account Suspension and Refund

If a user’s account is suspended, blocked, restricted, or removed due to violation of Vivah Partner’s Terms & Conditions, the user will not be eligible for any refund.

This includes cases involving:

• Fake profile creation
• False age or identity details
• Underage profile creation
• Misuse of contact details
• Fraudulent activity
• Harassment or abusive communication
• Dowry demand or financial demand appropriate content
• Illegal or harmful activity
• Violation of platform rules

Vivah Partner reserves the right to take necessary action without refund in such cases.

17. Changes in Plan Features or Pricing

Vivah Partner may update, modify, add, remove, or change membership plan features and pricing from time to time.

Changes in pricing or plan benefits do not automatically qualify past users for refunds, discounts, or adjustments.

Users should review plan details carefully before purchasing any paid service.

18. User Responsibility Before Payment

Before making any payment, users are advised to carefully check:

• Plan price
• Plan validity
• Features included
• Contact access details
• Service limitations
• Refund terms
• Profile requirements
• Eligibility criteria
• Terms & Conditions
• Privacy Policy

By completing the payment, the user confirms that they have understood the plan details and agreed to this Refund Policy.

19. Disputes and Chargebacks

If a user raises a payment dispute or chargeback without contacting Vivah Partner first, the account or membership may be temporarily restricted until the issue is resolved.

Users are requested to contact Vivah Partner support before raising any dispute with the bank or payment provider.

Vivah Partner will cooperate in genuine payment-related cases, but false disputes or misuse of chargeback systems may result in account suspension.

20. Contact for Refund Support

For refund, cancellation, duplicate payment, failed transaction, or payment-related support, you can contact us at:

Vivah Partner
Phone: +91-9386412023
Email: info@vivahpartner.com
Address: Gurhatta, Paschim Darwaja, Patna, 80008

21. Changes to This Refund Policy

Vivah Partner may update or modify this Refund Policy at any time.

Any changes will be posted on this page with an updated “Last Updated” date.

Users are encouraged to review this page regularly before purchasing any paid service.

Continued use of Vivah Partner after changes means that you accept the updated Refund Policy.

Final Note

Vivah Partner is committed to providing a reliable and transparent matrimonial service experience. We request users to carefully review membership plans and service details before making any payment.

Refunds will be considered only in genuine and eligible cases as mentioned in this Refund Policy